Returns & Exchanges
At Aventon Bikes, we want to ensure you are completely satisfied with your ride. If you are not happy with your purchase, you can return or exchange your bike or accessories within 14 days of delivery in their original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original Aventon packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided by our support team and drop off the package at an authorized carrier location.
Inspection and Refund
Once our technicians inspect the returned gear for quality assurance, we will process your refund or ship your replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing